The white papers

The method written down: what human performance technology is, how a diagnosis is actually run, and what each step of it demands. New papers are published here as they clear review.

Jos Arets, with Vivian Heijnen

Nothing here requires reading the series in order, and most readers should not. If you have one afternoon and one problem, start at 01, which contains a table telling you which number answers the question you are actually at.

01 The performance improvement process Two doors, three analyses, five questions, and the map of the whole series. Read 02 Human performance technology The discipline in full: its history, its four traditions and the ten standards. Read 03 Environment before capability Where the measured evidence points, and why the person comes last in a cause analysis. Read

About the cases

Every worked case in this series comes from our own practice. Names are changed and details altered so that no organization is recognisable, and the arithmetic reconciles. Client work is confidential, and a case that named anybody would be a breach rather than a proof.