A care professional in gloves checks a product in the cupboard

Compliance reinvented

Ticking the box is not proof.

Safe work, proven in the work, team by team, through peer checks. The evidence moves from tested individually to observed in the work and learned as a team.

  • The peer check
  • The program in four phases

Get in touch

Compliance as box-ticking.

  1. “Refresher e-learning for everyone, every year.”

  2. Someone who has done the work for years takes the same module as a new colleague in their first week.

  3. Certified, but not safer.

Two LOOPs, in the same week.

  1. Tulser guides the guidance team

    L&D, HR business partners and quality staff learn to guide teams, with their own teams and tasks as material.

  2. The guidance team guides the teams

    What the team works out in a session, it applies with its own teams that same week.

  3. The teams learn in the work

    Ten teams start peer checks on three high-risk tasks. What they run into comes back in the next session.

Tulser does not train the teams itself.

  • The guidance team

    L&D, HR business partners, quality

    Learns to guide teams. Soon with its own AI assistant.

  • The teams

    In the primary process

    Learn in their own work. Ten teams first, then all of them.

  • The board

    Sets the ambition and the policy

    Decides at the end of every phase.

This program or another one?

Is the number something other than competence on high-risk tasks, such as lead time or revenue? Then team and organizational learning fits. With the same guidance team, the organization can expand into it later.

Four phases, each ending in a decision.

Ambition, Team learning I and Team learning II each include four ninety-minute sessions for the guidance team, two reflections without a facilitator and a decision. In Team learning III, Tulser joins on call.

See the whole program

LOOP

  1. Learn together

    The guidance team learns with a Tulser facilitator, four sessions per phase. The teams take a knowledge shot in the day start for each high-risk task, before the first check.

  2. Operate

    That same week, ten teams start peer checks on three high-risk tasks. Both colleagues learn from every check.

  3. Organize

    Teams keep the checks going at fixed moments in their work: the day start, the handover and the debrief. The score shows whether maintenance is running, never how good a team is.

  4. Put it to work

    What one team learns, other teams adopt. When a risk keeps coming back, the guidance team brings in an intervention. That is how the quality report gets evidence from the work.

AmbitionCurrent versus desired, and the policy6 weeks
Team learning IThe peer check6 months
Team learning IIMaintenance6 months
Team learning IIIThe interventionscontinuous
Guidance team, with Tulser

Sets the ambition and the policy. Picks ten teams and three high-risk tasks.

Learns to introduce the peer check and to guide it, session by session.

Learns to set up maintenance with each team and to read the signals.

Picks the right intervention when a team needs one, and runs it independently.

Teams, with the guidance team, in the same week and in their own work

Ten teams and their managers hear what is coming and why.

Ten teams start the peer check on three high-risk tasks.

Teams keep it going at fixed moments. More teams join.

All teams use interventions whenever they need one.

Tulser

leads

guides

coaches

on call

Level of evidence

Level 2tested individually

Level 3observed in the work, learned as a team

Level 4organizational learning

Starter package: Ambition and Team learning I

The starter package is Ambition and Team learning I. Every phase ends with a decision by the board.

The organization carries on.

The interventions stay available, the teams keep their maintenance going and Tulser stays on call. Within two to three years, the guidance team runs the program entirely on its own.

Measurably better quality and safety.

In healthcare, that means the quality and safety of care. In other sectors, it means the quality and safety of the work and the service. Teams deliver the proof in their own work, not with a completed module.

What it takes

  • Guidance team memberabout 2 hours a month
  • Teams0 extra hourslearning sits in the day start, the handover, the high-risk task, the debrief and the team meeting
  • Tulser facilitatorabout 7 hours per phase
  • Boardone decision per phase

After the starter package, and beyond

  • After Team learning I: peer checks in ten teams on three high-risk tasks, with evidence at level 3.
  • After Team learning II: maintenance that holds under pressure, more teams and a decision on where the yearly refresher can stop.
  • In Team learning III: evidence at level 4 in the quality report.

Measured by the level of evidence, the avoided cost of licenses, testing and time off the floor, and the quality and safety figures the organization already tracks, such as incidents and reports.

Evidence from the work.

€800,000 to €900,000

avoided in one year at Envida, in healthcare

Envida stopped the yearly round of e-learning and test days and introduced the peer check, as a second step after self-declaration. The check takes place in the team’s quieter hours. E-learning stays for what is new.

  • 1,500professionals
  • 70teams
  • 7,500observations a year
  • 30 minper check, including preparation and debrief

Envida by name, with consent. Avoided cost of licenses, testing and time off the floor.

Start with ten teams.

  1. A care professional with her phone next to a resident in a wheelchair

    Thirty minutes

    A conversation about one team in practice, the evidence you have now and what one observation in the work adds. Free.

  2. A care professional checks medication on the ward

    Your proposal

    Ambition and Team learning I, six weeks plus six months, fitted to your organization.

  3. Gloved hands caring for a resident

    The first weeks

    Ten teams, three high-risk tasks. The first peer checks start in the work.

Get in touch

What clients ask first.

  • Do the results go into personnel files?

    No. Peer check results never go into a personnel file. The check is learning in the work, not an appraisal.

  • How does this relate to laws and regulations?

    The organization stays responsible for what laws and regulations require. Together with its own quality function, it decides per task where the yearly refresher can stop. E-learning stays for what is new.

  • How is this different from team and organizational learning?

    This program focuses on mandatory, high-risk tasks and proof of competence, with a fixed route. Team and organizational learning starts with any number a team owns.

  • What does it cost?

    That depends on the number of teams. The starter package is Ambition and Team learning I. A proposal follows the first conversation.