Insights that stay with you.

The consultant in front of the group, mid-conversation Paper
2026

The LCF Intervention Playbook and the Maintenance Kit

Jos Arets

How a team learning program is built from evidence, and how its effect survives the facilitator. Fourteen pages.

A professional at work, seen through the glass Paper
2026

The strongest lever is access

Jos Arets

Access to expertise at the moment of need: what the research says, how an organization delivers it, and where the boundary lies. Fourteen pages.

A nurse at the medication cart Paper
2026

Safe care is proven in the team

Jos Arets

From self-declaration and e-learning to team and organizational learning in care. What the evidence is worth, what it yields, and how an organization runs it itself. Fourteen pages, in Dutch.

A cohort follows the explanation on the screen Paper
2026

Arets L&D Business Models

Jos Arets

Four business models for the L&D function, and the single lever that moves a function from one to the next. Eight pages.

A professional at his laptop Paper
2026

The request is not the problem

Jos Arets

The Performance Consultant AI: how a training request leads to a grounded decision about performance. Twelve pages.

A working session, seen through the glass
2026

The performance improvement process

Jos Arets, with Vivian Heijnen

Two doors, three analyses, five questions, and the map of the whole series.

Hands at work, in care
2026

Human performance technology

Jos Arets, with Vivian Heijnen

The discipline in full: its history, its four traditions and the ten standards.

A team working together at the table
2026

Environment before capability

Jos Arets, with Vivian Heijnen

Where the measured evidence points, and why the person comes last in a cause analysis.

13 September 2023

Is AI The Bicycle Of The Mind? Performance Augmentation In Corporate eLearning

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

7 September 2023

Is AI The Bicycle Of The Mind? Performance Support Powered By Artificial Intelligence

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

30 August 2023

Is AI The Bicycle Of The Mind? Learning In The Flow Of Work

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

18 August 2023

Is AI The Bicycle Of The Mind? AI-Driven Skills/Competency Development

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potential for L&D departments and professionals.

9 August 2023

Is AI The Bicycle Of The Mind? Amplifying Evidence-Informed L&D With AI

Jos Arets

This article focuses on AI and L&D, exploring how AI tools empower the crafting of evidence-informed learning experiences.

2 August 2023

Is AI The Bicycle Of The Mind? L&D's Role In Developing Competencies And Augmenting Human Capabilities Without And With AI

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

26 July 2023

Is AI The Bicycle Of The Mind? Augmenting Human Capabilities With AI

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

18 December 2022

FOMO?: An Experiment Interacting With An AI Chatbot

Jos Arets

Content generation with an AI-driven chatbot? That’s promising for the L&D community.

18 January 2022

Make Learning Visible (MLV)

Jos Arets

Looking for opportunities to expand L&D's services with informal learning and business impact? In this article, find 5 actionable steps to make (in)formal learning visible.

Three colleagues conferring around a table with laptops Blog
14 June 2021

Maintain your weak ties from the home office too!

Tulser

Working from home let our loose contacts, our “weak ties”, evaporate. Yet those are exactly the contacts that bring new ideas, opportunities and a sense of belonging. Practical tips to keep them alive.

2021

Praktijk- en werkbegeleiding: van houtje-touwtje naar een gestructureerde aanpak

Tulser

How to move practice and work supervision in healthcare from improvisation to a methodical, structured approach, with clarity of roles and tasks for everyone.

5 April 2020

Coronavirus (COVID-19)

Jos Arets

Society is, as it were, "on hold." In many cases, this also applies to L&D. In this article, we will look at relevant questions that need to be addressed NOW about strengthening L&D after the corona crisis.

11 July 2019

Four Recommendations To Support Evidence-Informed L&D

Jos Arets

Generally, L&D professionals ask themselves the question: "How can I deliver services as quickly as possible in accordance with the wishes of the customer?" On the other hand, others ask a more fundamental question: "Does the service actually work?" To determine the effectiveness of any service, the

2019

Opleidingsversnellers voor EPD’s en ECD’s

Jos Arets

Practical accelerators for teaching professionals to work with a new EHR or electronic client record, without endless classroom training.

Professionals conferring around a tablet in a bright office Blog
13 November 2017

Plenty to do for organisations that want to structurally strengthen L&D with the 70:20:10 reference model

Jos Arets

A well-founded rebuttal to the “sense and nonsense” debate around 70:20:10. Not a learning theory or a rigid ratio, but a reference model that connects L&D to the core business.

Professionals in a work meeting, with the grouping of activities on screen Blog
10 October 2017

How do I get 4,000 hospital professionals learning without training? Part 3: Life after go-live

Marcel Linssen, Jeroen Bosch Academie

Life after go-live: how the Jeroen Bosch Academie got 4,000 professionals ready for a new EHR, with help cards, mini-games and self-declarations instead of classroom training.

Healthcare professionals learning to work with a new digital system Blog
21 April 2017

Distractions, fine-tuning and perseverance

Marcel Linssen, Jeroen Bosch Academie

From the same EHR case: on the detective phase, safeguarding the 70:20:10 principles, and the difference between “we’re here if you need us” and “we’re here for you”.

2014

Interview met Clark Quinn

Jos Arets

A conversation with learning expert Clark Quinn about evidence-informed design and the future of learning and performance in organisations.

2014

70:20:10 & Performance Support

Arets & Heijnen

On the role of performance support within 70:20:10, learning at exactly the moment the work calls for it.

2011

Interview met Jay Cross

Jos Arets

An interview with Jay Cross, founding father of the thinking on informal learning and the “workscape”.

2010

Sync-up: over de impact van social media

Arets & Heijnen

How social media change learning, sharing and collaboration in organisations, and what that means for L&D.

2010

Innovatief leerlandschap met een business case

Arets & Heijnen

Designing and underpinning an innovative learning landscape, with a clear business case as its foundation.

2010

(In)formeel leren is het einde!

Jos Arets

A provocative case for the limits, and the underrated power, of informal learning in the workplace.

2009

Formeel leren is het einde…

Jos Arets

The counterpart: why formal learning alone falls short in organisations that genuinely want to improve.

2009

Leren als businesscase

Arets & Heijnen

Approaching learning as an investment with measurable returns, the foundation beneath everything Tulser does.

Vier businessmodellen die L&D herdefiniëren met 70:20:10

Jos Arets

Four business models with which the L&D function reinvents itself around the 70:20:10 philosophy.

Prefer a book? Thirty years of thinking about learning and performance lives on the Books page.

To the books