Expertise

The consultant in front of the group, mid-conversation Paper
2026

The LCF Intervention Playbook and the Maintenance Kit

Jos Arets

How a team learning program is built from evidence, and how its effect survives the facilitator. Fourteen pages.

A professional at work, seen through the glass Paper
2026

The strongest lever is access

Jos Arets

Access to expertise at the moment of need: what the research says, how an organization delivers it, and where the boundary lies. Fourteen pages.

A nurse at the medication cart Paper
2026

Safe care is proven in the team

Jos Arets

From self-declaration and e-learning to team and organizational learning in care. What the evidence is worth, what it yields, and how an organization runs it itself. Fourteen pages, in Dutch.

A cohort follows the explanation on the screen Paper
2026

Arets L&D Business Models

Jos Arets

Four business models for the L&D function, and the single lever that moves a function from one to the next. Eight pages.

A professional at his laptop Paper
2026

The request is not the problem

Jos Arets

The Performance Consultant AI: how a training request leads to a grounded decision about performance. Twelve pages.

Cover of Compliance by Design Book
Coming soon

Compliance by Design

Jos Arets

A Value-Driven Approach to Mandatory Learning

Cover of Arets L&D Business Models Book
Coming soon

Arets L&D Business Models

Jos Arets

A Future-Proof Framework for Corporate L&D

Cover of Learning that Converts Book
Coming soon

Learning that Converts

Jos Arets

The Architecture for the Future of Corporate Learning

A working session, seen through the glass
2026

The performance improvement process

Jos Arets, with Vivian Heijnen

Two doors, three analyses, five questions, and the map of the whole series.

Hands at work, in care
2026

Human performance technology

Jos Arets, with Vivian Heijnen

The discipline in full: its history, its four traditions and the ten standards.

A team working together at the table
2026

Environment before capability

Jos Arets, with Vivian Heijnen

Where the measured evidence points, and why the person comes last in a cause analysis.

13 September 2023

Is AI The Bicycle Of The Mind? Performance Augmentation In Corporate eLearning

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

7 September 2023

Is AI The Bicycle Of The Mind? Performance Support Powered By Artificial Intelligence

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

30 August 2023

Is AI The Bicycle Of The Mind? Learning In The Flow Of Work

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

18 August 2023

Is AI The Bicycle Of The Mind? AI-Driven Skills/Competency Development

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potential for L&D departments and professionals.

9 August 2023

Is AI The Bicycle Of The Mind? Amplifying Evidence-Informed L&D With AI

Jos Arets

This article focuses on AI and L&D, exploring how AI tools empower the crafting of evidence-informed learning experiences.

2 August 2023

Is AI The Bicycle Of The Mind? L&D's Role In Developing Competencies And Augmenting Human Capabilities Without And With AI

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

26 July 2023

Is AI The Bicycle Of The Mind? Augmenting Human Capabilities With AI

Jos Arets

In this series of articles, we will explore the synergy between man and machine, revealing how this partnership can unlock extraordinary potentials for L&D departments and professionals.

18 December 2022

FOMO?: An Experiment Interacting With An AI Chatbot

Jos Arets

Content generation with an AI-driven chatbot? That’s promising for the L&D community.

18 January 2022

Make Learning Visible (MLV)

Jos Arets

Looking for opportunities to expand L&D's services with informal learning and business impact? In this article, find 5 actionable steps to make (in)formal learning visible.

Three colleagues conferring around a table with laptops Blog
14 June 2021

Maintain your weak ties from the home office too!

Tulser

Working from home let our loose contacts, our “weak ties”, evaporate. Yet those are exactly the contacts that bring new ideas, opportunities and a sense of belonging. Practical tips to keep them alive.

2021

Praktijk- en werkbegeleiding: van houtje-touwtje naar een gestructureerde aanpak

Tulser

How to move practice and work supervision in healthcare from improvisation to a methodical, structured approach, with clarity of roles and tasks for everyone.

5 April 2020

Coronavirus (COVID-19)

Jos Arets

Society is, as it were, "on hold." In many cases, this also applies to L&D. In this article, we will look at relevant questions that need to be addressed NOW about strengthening L&D after the corona crisis.

11 July 2019

Four Recommendations To Support Evidence-Informed L&D

Jos Arets

Generally, L&D professionals ask themselves the question: "How can I deliver services as quickly as possible in accordance with the wishes of the customer?" On the other hand, others ask a more fundamental question: "Does the service actually work?" To determine the effectiveness of any service, the

2019

Opleidingsversnellers voor EPD’s en ECD’s

Jos Arets

Practical accelerators for teaching professionals to work with a new EHR or electronic client record, without endless classroom training.

Professionals conferring around a tablet in a bright office Blog
13 November 2017

Plenty to do for organisations that want to structurally strengthen L&D with the 70:20:10 reference model

Jos Arets

A well-founded rebuttal to the “sense and nonsense” debate around 70:20:10. Not a learning theory or a rigid ratio, but a reference model that connects L&D to the core business.

Professionals in a work meeting, with the grouping of activities on screen Blog
10 October 2017

How do I get 4,000 hospital professionals learning without training? Part 3: Life after go-live

Marcel Linssen, Jeroen Bosch Academie

Life after go-live: how the Jeroen Bosch Academie got 4,000 professionals ready for a new EHR, with help cards, mini-games and self-declarations instead of classroom training.

Healthcare professionals learning to work with a new digital system Blog
21 April 2017

Distractions, fine-tuning and perseverance

Marcel Linssen, Jeroen Bosch Academie

From the same EHR case: on the detective phase, safeguarding the 70:20:10 principles, and the difference between “we’re here if you need us” and “we’re here for you”.

Cover of 70:20:10, Naar 100% performance Book
2015

70:20:10, Naar 100% performance

Jos Arets, Vivian Heijnen, Charles Jennings

Introduces the 70:20:10 reference model as a practical methodology for connecting working, learning and performing. Describes five new roles for L&D professionals, critical tasks and performance-support checklists, so that L&D delivers measurable business impact instead of standalone training.

Cover of 702010, Towards 100% Performance Book
2015

702010, Towards 100% Performance

Jos Arets, Charles Jennings, Vivian Heijnen

The English-language edition of the 70:20:10 standard work, aimed at an international L&D audience. The same methodology for integrating learning into the workflow and making the value of L&D to the organisation demonstrable.

Cover of Liever (g)een training Book
2015

Liever (g)een training

Jos Arets, Boudewijn Overduin

A revised, concise edition of the HPI handbook. With many Dutch practical examples it challenges the assumption that investing in training automatically leads to better performance, and shows how development does contribute to organisational results.

2014

Interview met Clark Quinn

Jos Arets

A conversation with learning expert Clark Quinn about evidence-informed design and the future of learning and performance in organisations.

2014

70:20:10 & Performance Support

Arets & Heijnen

On the role of performance support within 70:20:10, learning at exactly the moment the work calls for it.

2011

Interview met Jay Cross

Jos Arets

An interview with Jay Cross, founding father of the thinking on informal learning and the “workscape”.

2010

Sync-up: over de impact van social media

Arets & Heijnen

How social media change learning, sharing and collaboration in organisations, and what that means for L&D.

2010

Innovatief leerlandschap met een business case

Arets & Heijnen

Designing and underpinning an innovative learning landscape, with a clear business case as its foundation.

2010

(In)formeel leren is het einde!

Jos Arets

A provocative case for the limits, and the underrated power, of informal learning in the workplace.

Cover of 100 Teamversnellers Book
2010

100 Teamversnellers

Jos Arets, Guy Peeters and Vivian Heijnen, series edited by Jos Arets

A hundred accelerators to help team members work together at their best, with productivity, customer focus and engagement as the result. Written by Guy Peeters and Vivian Heijnen, in the series edited by Jos Arets.

2009

Formeel leren is het einde…

Jos Arets

The counterpart: why formal learning alone falls short in organisations that genuinely want to improve.

2009

Leren als businesscase

Arets & Heijnen

Approaching learning as an investment with measurable returns, the foundation beneath everything Tulser does.

Cover of Kostbaar misverstand Book
2008

Kostbaar misverstand

Jos Arets, Vivian Heijnen

Describes, in a hundred short pieces, twenty costly misunderstandings about employee development and eighty solutions for them, drawn from the HPI methodology. The crux: companies invest heavily in training, but it often delivers the organisation little.

Cover of 100 Klantgerichtheidsversnellers Book
2008

100 Klantgerichtheidsversnellers

Jos Arets, Inge ter Laak

A hundred accelerators to increase the customer focus of people and organisations. Short texts, checklists, quotes and reflective questions, with better organisational results as the starting point.

Cover of 100 Leiderschapsversnellers Book
2008

100 Leiderschapsversnellers

Jos Arets, Wil Foppen and Vivian Heijnen, series edited by Jos Arets

A hundred accelerators built on leadership competences, for performing more effectively as a leader. Written by Wil Foppen and Vivian Heijnen, in the series edited by Jos Arets.

Cover of 100 Communicatieversnellers Book
2007

100 Communicatieversnellers

Jos Arets, Michaël Meijer

Sums up communication theory in a hundred manageable items, short texts, checklists, quotes and tips, so that readers and organisations learn to spot and seize opportunities to communicate more effectively.

Cover of 100 Gezondheidsversnellers Book
2007

100 Gezondheidsversnellers

Jos Arets

A hundred practical accelerators for living and working more healthily, in the same format of tips, examples and quotes as the rest of the series.

Cover of 100 Loopbaanversnellers Book
2006

100 Loopbaanversnellers

Jos Arets

Helps the reader bring out their best and choose a fitting career, with a hundred accelerators that prompt reflection, gathering feedback and developing career competences.

Cover of 100 Geluksversnellers Book
2006

100 Geluksversnellers

Jos Arets

About happiness as an engine for health, job satisfaction and a more pleasant life. A hundred accelerators motivate readers to develop “happiness competences” and choose a lifestyle that fits their own possibilities and limits.

Cover of Liever (g)een training Book
2005

Liever (g)een training

Jos Arets, Boudewijn Overduin

The first Dutch-language book to work out the Human Performance Improvement approach concretely, with practical examples from its own culture. It argues that training does not always lead to better performance, and offers an alternative perspective on learning and performing.

Cover of Werkboek POP Book
2004

Werkboek POP

Jos Arets, Vivian Heijnen, Lei Ortmans

A practical workbook around the Personal Development Plan, aimed at steering your own career and competence development. It offers instruments, assignments and examples for drawing up and maintaining a development plan. Published in several editions.

Vier businessmodellen die L&D herdefiniëren met 70:20:10

Jos Arets

Four business models with which the L&D function reinvents itself around the 70:20:10 philosophy.