Praktijk- en werkbegeleiding: van houtje-touwtje naar een gestructureerde aanpak
2021 · ArticlePractice and work supervision in healthcare, from improvisation to a methodical approach.
Expertise
The performance improvement process
2026 · White paperTwo doors a performance problem arrives through, four ways a solution fails when nobody establishes the cause, one method for both, and the sixteen papers that go deeper.
Human performance technology
2026 · White paperWhere the discipline came from, what it commits a practitioner to, and why finding the cause of a performance problem is worth more to an organization than treating what it can see.
Environment before capability
2026 · White paperWhat the largest synthesis of behavioral evidence says about where performance comes from, and why expertise is the last resource still rationed.
The system and the performer
2026 · White paperHow a system stays invisible while the people inside it stay in plain view, what that costs, and the five moves that make the work show up again.
Business needs and performance needs
2026 · White paperThree words used as if they meant the same thing, the difference between a symptom and a cause, and the four ways a problem gets worse while nobody is closing it.
Gap analysis
2026 · White paperTwo values on one measure, where the second one is allowed to come from, and why the distribution of a gap tells you more about its cause than its size ever will.
The exemplary performer
2026 · White paperWhy the exemplary performer is an instrument rather than a role model, how to find one without holding a popularity contest, and how what they have gets given to everybody else.
Cause analysis: the three levels
2026 · White paperGilbert’s unit of analysis and the chain of accomplishments it produces, the three levels that chain runs through, and the white space between them, because a remedy aimed at the wrong level cannot work, however good it is.
Cause analysis: the six conditions
2026 · White paperSix conditions, three of them arranged around the performer and three carried by them, how to establish which one is binding rather than which one is familiar, and what four decades of research since actually support for each.
Intervention selection
2026 · White paperWhich remedies actually reach which condition, why the available menu is many times longer than the one anybody uses, and what the evidence says about bundling, which is not what most organizations expect.
Learning metrics and business metrics
2026 · White paperEvaluation and impact are two different activities carrying one name.
The solution request
2026 · White paperWhy a competent, sincere, well-informed request is a hypothesis rather than a diagnosis, and the four questions that test one without insulting the person who made it.
The cost of non-performance
2026 · White paperThe Performance Dividend Calculator: what an intervention actually costs, what the gap is costing while nobody closes it, and the two returns a diagnosis produces.
Implementation and maintenance
2026 · White paperThe phase of the method that decides how much of the chosen solution's effect survives.
Performance augmentation
2026 · White paperAI strengthens what a professional already does.
The Value Flip Calculator
2026 · White paperHow L&D shows its value before the training starts.
Arets L&D Business Models
2026 · White paperThe destination piece of the series, for the people who receive the requests.
Solutions that cannot work
2026 · White paperSeventeen patterns that predict failure before a euro is spent: in training, in measurement, and in the request itself.
The request is not the problem
2026 · White paperThe Performance Consultant AI: how a training request leads to a grounded decision about performance.
Compliance by Design
BookA Value-Driven Approach to Mandatory Learning
Arets L&D Business Models
BookA Future-Proof Framework for Corporate L&D
Learning that Converts
BookThe Architecture for the Future of Corporate Learning
Is AI The Bicycle Of The Mind? Performance Augmentation In Corporate eLearning
13 September 2023 · BlogFrom the series Is AI the bicycle of the mind: performance augmentation in corporate e-learning, beyond the course.
Is AI The Bicycle Of The Mind? Performance Support Powered By Artificial Intelligence
7 September 2023 · BlogFrom the series Is AI the bicycle of the mind: performance support powered by AI, the answer at the moment of need.
Is AI The Bicycle Of The Mind? Learning In The Flow Of Work
30 August 2023 · BlogFrom the series Is AI the bicycle of the mind: learning in the flow of work, with AI as support at the moment of need.
Is AI The Bicycle Of The Mind? AI-Driven Skills/Competency Development
18 August 2023 · BlogFrom the series Is AI the bicycle of the mind: AI-driven skills and competency development, and where people stay in charge.
Is AI The Bicycle Of The Mind? Amplifying Evidence-Informed L&D With AI
9 August 2023 · BlogThis article focuses on AI and L&D, exploring how AI tools empower the crafting of evidence-informed learning experiences.
Is AI The Bicycle Of The Mind? L&D's Role In Developing Competencies And Augmenting Human Capabilities Without And With AI
2 August 2023 · BlogFrom the series Is AI the bicycle of the mind: the role of L&D in developing competencies, without and with AI.
Is AI The Bicycle Of The Mind? Augmenting Human Capabilities With AI
26 July 2023 · BlogFrom the series Is AI the bicycle of the mind: how AI augments human capabilities in the work, and what that asks of L&D.
FOMO?: An Experiment Interacting With An AI Chatbot
18 December 2022 · BlogContent generation with an AI-driven chatbot?
Make Learning Visible (MLV)
18 January 2022 · BlogLooking for opportunities to expand L&D's services with informal learning and business impact?
Maintain your weak ties from the home office too!
14 June 2021 · BlogWorking from home let our loose contacts, our “weak ties”, evaporate.
Coronavirus (COVID-19)
5 April 2020 · BlogSociety is, as it were, "on hold." In many cases, this also applies to L&D.
Four Recommendations To Support Evidence-Informed L&D
11 July 2019 · BlogGenerally, L&D professionals ask themselves the question: "How can I deliver services as quickly as possible in accordance with the wishes of the customer?" On the other hand, others ask a more fundamental question: "Does the service actually work?" To determine the effectiveness of any service, the
Opleidingsversnellers voor EPD’s en ECD’s
2019 · White paperTeaching professionals to work with a new EHR or client record, without endless classroom training.
Plenty to do for organizations that want to structurally strengthen L&D with the 70:20:10 reference model
13 November 2017 · BlogA well-founded rebuttal to the “sense and nonsense” debate around 70:20:10.
How do I get 4,000 hospital professionals learning without training? Part 3: Life after go-live
10 October 2017 · BlogHow the Jeroen Bosch Academie got 4,000 professionals ready for a new EHR.
Distractions, fine-tuning and perseverance
21 April 2017 · BlogFrom the same EHR case: the detective phase and safeguarding the 70:20:10 principles.
70:20:10, Naar 100% performance
2015 · BookIntroduces the 70:20:10 reference model as a practical methodology for connecting working, learning and performing.
702010, Towards 100% Performance
2015 · BookThe English-language edition of the 70:20:10 standard work, aimed at an international L&D audience.
Liever (g)een training
2015 · BookA revised, concise edition of the HPI handbook.
Interview met Clark Quinn
2014 · ArticleClark Quinn on evidence-informed design and the future of learning and performance in organizations.
70:20:10 & Performance Support
2014 · ArticlePerformance support within 70:20:10: learning at the moment the work calls for it.
Interview met Jay Cross
2011 · ArticleJay Cross, founding father of the thinking on informal learning and the workscape.
Sync-up: over de impact van social media
2010 · ArticleHow social media change learning, sharing and collaboration, and what that means for L&D.
Innovatief leerlandschap met een business case
2010 · ArticleAn innovative learning landscape, with a clear business case as its foundation.
(In)formeel leren is het einde!
2010 · ArticleA provocative case for the limits, and the underrated power, of informal learning in the workplace.
100 Teamversnellers
2010 · BookA hundred accelerators to help team members work together at their best.
Formeel leren is het einde…
2009 · ArticleThe counterpart: why formal learning alone falls short in organizations that want to improve.
Leren als businesscase
2009 · ArticleLearning as an investment with measurable returns, the foundation beneath everything Tulser does.
Kostbaar misverstand
2008 · BookTwenty costly misunderstandings about employee development and eighty solutions, in a hundred short pieces.
100 Klantgerichtheidsversnellers
2008 · BookA hundred accelerators to increase the customer focus of people and organizations.
100 Leiderschapsversnellers
2008 · BookA hundred accelerators built on leadership competences, for performing more effectively as a leader.
100 Communicatieversnellers
2007 · BookCommunication theory in a hundred manageable items: short texts, checklists, quotes and tips.
100 Gezondheidsversnellers
2007 · BookA hundred practical accelerators for living and working more healthily.
100 Loopbaanversnellers
2006 · BookA hundred accelerators to bring out your best and choose a fitting career.
100 Geluksversnellers
2006 · BookAbout happiness as an engine for health, job satisfaction and a more pleasant life.
Liever (g)een training
2005 · BookThe first Dutch book to work out Human Performance Improvement concretely, with Dutch practical examples.
Werkboek POP
2004 · BookA workbook around the Personal Development Plan, for steering your own career and competences.
Vier businessmodellen die L&D herdefiniëren met 70:20:10
White paperFour business models with which the L&D function reinvents itself around the 70:20:10 philosophy.
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